About Us

Why Choose Coulter Swimming?
Coulter Swimming is a unique program that has over thirty years of experience in the Hills District of Sydney. We are a family based business, and our teaching philosophy is ‚ÄúLearning to swim is a life saving skill”. We are committed to ensuring children can swim, but more importantly children who enjoy being in the aquatic environment.

Our program is based on ability and children are moved through the different levels as they acquire the set skills. Your child is continually assessed by the Pool Deck Supervisor and their instructor.


Payment Procedures
Fees are paid by the calendar month and are due in the first week of each month. We accept cash, cheque, EFTPOS, credit card or direct debit.

Any outstanding fees must be paid by the last day of trading for the month. If there are fees outstanding after this time, a surcharge will be applied to the family account.

For more information about Direct Debit, click here.


Holding Fee Policy
A holding fee can be paid to retain your same day and time. This holding fee is for when you are away for a minimum of 3 weeks to a maximum of 5 weeks. This fee must be paid prior to you being away.


Health Fund Statement
On the bottom of our receipts you can find our claim numbers for a variety of Health Funds. This can be used to make a claim on Learn to Swim lessons. If your provider requires more information than your receipts, a Health Fund Statement can be requested at reception. Once requested, the statement will be emailed to you. Please allow up to 7 days for the statement to be processed.

Make Up Policy
Should your child be sick or absent from the swim school we are happy to offer you a make up lesson. Notification must be made for you to receive a make up lesson. Make up lessons will only be available under the following circumstances:

  • You have notified us of your absence prior to the lesson commencing
  • Make ups are only valid for 4 weeks from the date you have missed
  • Swimmers are not guaranteed a make up with their normal class instructor
  • Make up lessons can only be booked 24 hours in advance
  • Fees must be up to date
  • Make up lessons can not be cancelled or changed. Students cannot make up a make up


Credit will not be given for any classes missed.


Discounts
We offer discounts to families with three or more children or to students who swim multiple sessions each week.